Sheesh! I got an email reply from NW customer service that they are waiting for a shipment of the replacement touch plate cables from their suppliers. They didn't have a problem charging me right away and not providing an email for the order confirmation though. I emailed back that unless it shipped today, to just cancel my order. At least their support guy seems to be pretty responsive.
--Nathan, TX. Hire the lazy man. He may not do as much work but that's because he will find a better way.