re: Stiletto (14oz.) 396.893g Titanium hammer

I don't need it per se, however, I seldom tell a donor to stick their present up their rrrs.

As for warranties, I've had great and bad feedback from reps from not only the same company, but the same office.  Hell, the guy (rep) you spoke to might have just been caught cheating on his missus and he's only a poor salesman when she may be the rich CEO.
Though some return policies suck, I've encountered that with Mirka and may the gods forbid me fessing up, with Fe$tool....
But then on the other hand, I've come across a shitload of dodgy tradies I would urinate (even with gloves on) on if they were on fire.
Good, expensive products are usually not disposable and I've seen many people abuse warranties.... also a disgruntled customer for a totally different reason, could have been the instigator of the negative banter... I've been known to go feral on "friends" that always though I was a nice guy.

At least there is another person out there that has knowledge of Stiletto... all be it good or bad.