For me it's not anything the bug lady or John did. I dislike her, and her BS more than anything John ever did to me, but both of them are just bitches to their employer, some F'd up sshitware company, that thinks their brand of garbage was the best, and it is quite possibly the worst.
I know for one, I wanted to be gone, simply because of their fixing something I never saw a problem with, well at least until they fixed it, errr broke it.