Thank you Splintergroup. I will try that - likely will be tomorrow as my day has not unfolded as planned 😕.
Earlier I tried calling the USA number on the Triton webpage but it didn't work for me. I did post a message to their tech support (online form) so hopefully I'll also hear back from them. Not sure if there are any local places that would be able to look at it beyond basic stuff I can check. I don't feel very confident in fixing tools like this.