Thus far I haven't been able to communicate with anyone at Triton. Phone numbers won't go through. Hopefully I'll get a response from the question to customer service that I submitted online yesterday.
I thought trying to find a repair place might be an avenue. Looked at retailers in Missouri - none close, but called Beaver Industrial Supply in St Louis. They don't do repairs but the guy I spoke with was very helpful. He suggested replacing the brushes as apparently that is an issue with these routers and wouldn't be a big cost. He looked up and shared that Triton lists toolsparesonline for parts. That part (a pair) is around $11 with the same amount for international shipping. I looked up the company and noted some concerning reviews. Anyone have a source in the US?