I have found in my construction business that the more I charge, the nicer people are. All of my worst clients were the ones with little profit (or losses in some cases) and low prices. Intuitively, you might think that should be the opposite, but it’s not, at least in my experience. I’m not talking about gouging customers or anything, but just standing firm on a good price. It helps that the quality of our work is very, very good and we also work by referral mainly.

Losing fingers since 1969